Your Level Health plan includes many services you can use at no cost. These benefits help you get care early, avoid unnecessary bills, and stay healthy. Think of $0 care like a “fast lane” for your health. You get access without worrying about copays or deductibles.
What “$0 Care” Means
You pay nothing at the time of service.
No deductible.
No copay.
No surprise bills for covered $0 services.
It works like an “all-access pass” to preventive and everyday care.
Where to Start: Rezilient Health (Your $0 Direct Primary Care Team)
Rezilient Health is your digital front door.
They offer virtual and in-clinic primary care at $0.
You can use Rezilient for:
Everyday illnesses, Refills and medication questions, Ongoing care for chronic conditions, and clinical guidance on where to go next (imaging, specialists, labs).
Why start with Rezilient?
They understand your benefits deeply.
They can route you to the correct $0 locations.
They help you avoid unnecessary ER or urgent care bills.
Example:
A child with pneumonia symptoms had a Rezilient virtual visit.
The provider ordered a $0 chest X-ray at a covered facility.
The family paid nothing.
You can also access Rezilient virtually!
Speak with a provider from your phone or computer at no cost.
Good things for things like:
Fevers, Rashes, Coughs, or sinus issues
Medication questions
Follow-up visits
Get same day or next day care with your preferred provider & avoid urgent care costs.
$0 Labs & Imaging
Many common tests are included at no cost with authorization:
Examples:
Basic bloodwork
Standard X-rays
MRI
CT Scans
Ultrasounds
Routine imaging
Think of this as “diagnostics without the deductible.”
$0 Mental Health Care (ViCare)
You have access to ongoing mental health support at no cost.
Includes things like:
Virtual Therapy
Medication management
Diabetes Management
ADHD Support
Good mental health affects everything.
We want this care to be easy and barrier-free.
$0 Physical Therapy
You can receive physical therapy with no copays and no deductible when using Tier 1 partners.
This is ideal for:
Recovery from injuries
Chronic pain
Post-surgery strengthening
$0 Surgery
Certain Tier 1 facilities offer scheduled surgeries at no cost to members.
This includes many common outpatient procedures.
Think of Tier 1 surgery like an “all-inclusive bundle” — the surgeon, facility, and anesthesia are included when you follow plan guidance.
How to Use Your $0 Benefits
For more information on how to find $0 care options, contact your member services team at 877-426-2162 or email us at members@levelhealthplans.com
Important Notes for HSA-Compatible Plans
If you are on a High Deductible Health Plan (HDHP):
You must meet your deductible before most $0 Tier 1 services apply. Exceptions allowed at $0 before deductible: Direct Primary Care (DPC) Telehealth
Once your deductible is met, the full $0 care experience opens up.
Common Questions
Will I get a bill for $0 care?
Prior to scheduling, contact our member services team. You should not receive a bill for covered services.
Do I need a referral?
Our member services team can coordinate everything, and direct you if necessary to Rezilient for clinical guidance.