Connecting Bank Accounts for Reimbursement

How does Subscriber vs Dependent connected bank accounts work?

• Subscriber Claims:
  • If the subscriber has a connected bank account, the ACH will be sent upon a Claims Specialists clicking “pay.”
  • If the subscriber does NOT have connected bank account, they will receive an email to connect their bank. A check will be sent in 7 days if they do not connect.
• Dependent Claims:
  • If the dependent has a connected bank account, the ACH will be sent upon a Claims Specialist clicking “pay.”
  • If the dependent does NOT have a connected bank account:
    • For dependents under 13, if the subscriber has a connected bank account then the ACH will be sent to the subscriber upon a Claims Specialist clicking “pay.” If the subscriber does NOT have a connected bank account, they will receive an email to connect their bank. A check will be sent in 7 days if they do not connect.
    • Claims for dependents over 13 are treated the same as subscriber claims. Follow the Subscriber Claims flow above.